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FAQ
Do you service my area?
Please contact our office at 210-375-0066 and ask one of friendly CSR’s if we service your neighborhood. Please have your subdivision name handy.
Do you recycle?
Yes we do! Please refer to our web site for the types of recyclable materials we accept.
How often do you collect my trash and recycle product?
For most customers we collect one time per week on both trash and recycle product but there are some areas where we collect twice weekly on trash and some where recycling is not provided due to lack of interest.
Can I put out extra trash and if so who much?
You can put up to 2 – 32 gallon containers out along with your 96 gallon totter. But if you are participating in recycling you should never have a need to do that. Remember – there is no limit to the amount of recycle product you can put curbside as long as it falls under the list of what we consider recyclable.
How often do you bill for services?
We bill quarterly! If you start after the quarter has already begun we will prorate your bill for the remaining time in the quarter. If you move out of our service area we will refund what ever time is remaining in the quarter.
How can I make my payment to C6?
Currently we have three ways by which a customer can make a payment. (1) you can send your check or money order by US postal Service (2) you can go online to our website click on the Pay Your Bill Online button and follow the directions or (3) you can come to our office and pay with check or credit card. We do not accept American Express and do to the threat of credit card fraud and identity theft we will not accept credit card payments by phone.
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Most contracts have automatic renewal clauses and require 60 days written notice sent certified mail in order to cancel!
Proudly Serving Helotes, San Antonio and Area Military Facilities
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